with Jeremy Hackett
Starts at 10AM May 21st 2021
An interactive online TEAMS course lasting 120 minutes aimed at retail financial services staff working we may be exposed to Data Protection breaches and other Complaints.
First hour on GDPR for staff working in financial services. Understanding of the rules and compliance processes surrounding GDPR issues in the commercial and regulatory financial services environment.
Second hour on FCA Compliant Complaints Handling
Communication Observation Skills Assessment and Feedback Training and Coaching Record Keeping
All who attend and pass will be certified as accredited by IFAC in this subject as required by FCA and the ICO.
IFAC Members - free to attend - click here for member verification
Non members - free register here